Frequently Asked Questions
- How much does Rentberry cost?
Rentberry services are absolutely free, except for a $25 fee, which is paid by the tenant, once the rental agreement has been signed. See more details on our Pricing Page.
- What does "Custom Offer" mean?
Tenants can set their own price for rental property. In their turn, landlords can accept or reject it, based on tenant screening results and other tenants’ offers.
- Does Rentberry offer seasonal or vacation rentals?
No. Rentberry is focused on residential properties only.
- I forgot my password. How do I request my login information?
Click “Sign In” button, then follow “Forgot Your Password?” link to request a new password.
- How do I add my listing to Rentberry?
Fill in the Property Listing Form, following the instructions.
- How many photos of my property should I upload?
You can upload an unlimited number of photos, but no less than 3 images.
- How do I set up a multi-unit property?
Please provide a separate listing for each property unit. Then indicate the number of every property unit in the “Unit #” field.
- How does someone apply for My Property?
As soon as you post your listing on Rentberry, your property becomes available for potential tenants. It will immediately appear in search results or can be reached via the direct link to your property.
- How do I edit my listing?
Go to your property profile page and press “Edit” button.
- How do I delete my listing?
Go to “Properties” tab, choose the property you want to delete, change status from Active to Inactive and press “Delete” button.
- How should I explain Rentberry to my tenants?
Rentberry is the only platform to offer a transparent application process and tenants screening tools free of charge.
- Can I upload my own lease agreement to Rentberry?
Yes, you can.
- Can I collect rent with Rentberry?
Sure! Rentbery uses ACH electronic network for financial transactions, so you can collect your rent online.
- Why do you use Experian?
Experian is a global leader in consumer and business credit reporting. Experian's credit database is constantly updated (24/7), so you can always get the latest information on the tenant’s credit score.
- My landlord invited me to apply via Rentberry. What does it mean?
It means that your landlord has chosen Rentberry platform to rent out property online. Create an account on Rentberry in a few simple steps, find your landlord’s property and apply for it.
- How do I search for properties?
After attending an open house, go to Rentberry Search, enter the address of the property for which you want to apply and press “Search” button.
- How do I submit a rental application?
Go to the property listing you like, press “Apply” button and follow 3 steps to apply for your favorite property.
- Do you share private information from my background and credit report with others?
No, your data is available only for the landlord, whose property you applied for.
- Can I pay rent via Rentberry?
Yes, we use ACH network for all online transactions.